Biggest problem after actually arriving was that the bedding is just not comfortable. I highly recommend this hotel to anyone who has an early morning departure or late night arrival. The room is large, clean and well ventilated. . Overnight stay ok, unnecessary maintenance issue marred what should have been a very comfortable visit!! Tickets cost 8 - 10 and the journey takes 32 min. Its restaurant serves Italian specialties and drinks are available from the bar. We later had a,sandwich and wine from Hotel bar which was very good. Will definitely keep the hotel in our planning. Both check in and check out were quick. This was an awful hotel. I would not stay with them again. Best regards. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. All cribs and extra beds are subject to availability. Our courtesy line includes everything you need. Nevertheless, it was adequate, and the bed was comfortable. The breakfast was passable but the strange colour of the scrambled eggs a bit disconcerting! Very surprised of what a great hotel it is. We spent one night here before boarding a cruise ship in Civitavecchia. As it was we did neither because we were exhausted from the trip and went straight to bed. Great place to stay before leaving our European trip and flying home. The hotel was excellent value for money. Your satisfaction is our priority. Everything you'd want from an airport hotel. Our room was a standard king and they added a rollaway which was helpful since there were three of us. The unrenovated rooms are not fun beds have big dips in them, way over due to be replaced. I was here for just one night before leaving the area. Would recommend if you are looking for a convenient hotel for a stopover at Rome Airport or for the night before a long haul flight. We found transfer bus at airport quite easily..Room fine, felt safe. This seemed upon first glance to be a serviceable airport hotel. Restaurant was good but few pasta dishes are not tasty. My wife and I stayed at this hotel for one night only. good value. Also, they never vacuum your carpet (how disgusting!). I'll bet there is a luggage charge too, though this is unstated. I left before breakfast so I can't rate the restaurant. However, I am gluten free. The breakfast is rich and we love that you enjoied it. Mixed feeling about this hotel , plus was own free parking, pool , nice enough breakfast and the staff at front desk wore nice to us. For a comfortable, modern room, extremely close by the Fiumicino airport, Rome, The Best Western was a good choice. It probably is a hoppin place during the summer with many beach and bar clubs. Although they did not have much food, they did bring me some packaged gluten free biscuits to have. After late flight last thing wanted to do was search for a coach and walk around a quiet airport. They blamed it on us that we couldn't speak english well enough? Pros: +clean nicely renovated room +location within the close airport proximity +very nice restaurant +modern reception +nice pool +friendly staff Cons: - still need shuttle (6 euro) or taxi to get to and from the terminal - uncomfortable bed - tv didn't work - reception gave a key to our room to another traveler by mistake. Our only negative was the lack of wifi in our room. Paola C, Responsabile relazioni con la clientela at Best Western Hotel Rome Airport, responded to this review Dear Guest thank you for your kind rating. Accidentally booked room under same names, same persons for same night several months in advance and made to pay for both rooms! Our overall experience was very good. Carpeting in room was tired and there was a stench of cigarette smoke in the room. The a/c never cooled in either room. We really appreciate your rating. The staff were very professional and the rooms were very modern. He took us to the Hotel and helped with our luggage. I would recommend it to everyone. I did complain to wait staff when she asked how the breakfast was and I said my wife just had a coffee and toast an my meal was just so so. Prices are reasonable. Best regards. However, we wont display any reviews that include or refer to (among other things): To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. Hallways had a bit of a stale, stagnant smell but room was cosy enough. The Best Western Hotel Rome Airport is conveniently located for Rome Airport and the the Port town of Fiumicino. The rooms were clean and accommodated us on our overnight stay. We are a 4-star hotel, it is not plausible to say that there was no soap present. I am so delighted to present the above hotel to every one wishing to stay close to airport, this hotel is the answer. The very same man that I spoke with before said that they were not aware of this and treated us as somewhat lesser human beings. Check-in: Once I arrived at the hotel past midnight, the female front-desk attendant was helpful, efficient, and kind. Despite the fact that we were a family of 4 with 2 children. Breakfast not available for early departures should be available from 5am and not 7am as many airline departures are early morning. Like most people, we only stayed one night before flying out. My wife and I checked in late at night and were given a room only to find it was occupied when we entered through the door. Walking distance of the many good restaurants of Fiumcino and many of the off airport car hire firms. Nice hotel, great pool, bar and restaurant. Breakfast was more than adequate, and although we had to pay, it was only 5 euros apiece. We hope to have you again as our guest. massimo c, Responsabile relazioni con la clientela at BEST WESTERN Hotel Rome Airport, responded to this review Dear Madam, thank you for your kind feedback. Would stay here again in the future. She called the front desk, then lead us to a different room. 24/7 customer support. I would not stay in this hotel again or recommend to others. I also had to advise staff to change the sheets as there were hairs on top of the covers and in the bed. Very polite and helpful staff. We really appreciated that restaurant manager Amro took the time to have a chat with us - a very charming and courteous gentleman. It was frustrating that the shuttle didn't come all that early and we wound up taking twenty minutes to the airport, for a cost, when we could have just stayed near Termini and taken the Leonardo Express, which takes a half hour, but does cost a bit more. Just what we were expecting. American Express, This property offers a Special Protection Program, a strict program of precise safeguards dedicated to our guests and our staff. Upon arriving at Rome FCO after a delayed flight, the Best Western Rome airport shuttle refused to pick me up and directed me to the taxi stand which demanded an expensive 25 Euro fare for less than a 5 minute ride to the hotel. It offers a quick shuttle service for 6 euros a person. Great pillows. The pick up is at the end of terminal 3 for those who need to know in the future. Get answers to your questions about Rome. For a one night stay it was good. They show breakfast and airport shuttle as amenities but don't disclose that you pay 11 euros per person for the shuttle and the breakfast is not free. But as a good standard hotel close to the airport with comfy beds - can't fault it. Free wifi worked really well and there is a great looking pool with pool deck that's super clean and comfortable. Its over 3km from the arrivals terminal so you need transport. They have an airport shuttle that arrives every 45 min in the afternoon (we had to hunt around to find it outside but finally did (near the taxis) along with a schedule of pickup times (all in the afternoon)). Not enough toilet paper was provided. This time we arrived early (12) and were told that the room is ready and we could have the room for extra payment (thank you for that. The hotel is only 5 minutes from the airport. Just a short free shuttle ride from the airport. It allowed us to have a good rest, to relax watching some TV, have a swim in the hotel's pool, shower & a change of clothes before our long trip. Total ripoff for a bad service. Below my expectations. A special hello to Francesco and Rosanna at reception. Best Western Plus Hotel Universo. We took photos of all sides of the car, and dropped the key in the lockbox slot as the sign directs. So is the shuttle service. There is a nice outdoor seating and dining area which is great when the weather is nice. Want to know more about travelling around United . The room was comfortable and clean, the bed was very comfortable. Spent one night before an early flight from FCO. Best regards from all the staff. For some reason we were allocated a room with disability bathroom which was almost the size of the room! Top tip: book a room in the new wing at the back of the hotel, away from the road. It was surprisingly a awesome place near the Airport. 2023 prices, updated photos. Best price guaranteed and exclusive deals. The room was clean and the bed comfortable, with a good shower. Negatives: Charge for airport transportation, odd layout for hotel, irritating music played on outside speakers that blared into our room, some rooms are noisy due to proximity to road and sidewalk. Rooms are clean and spacious. We found this hotel to be reasonably priced, clean and a very good place to stay if you want to take some pressure off getting to the airport for an early flight the next day. Oh and it has an outdoor swimming pool and indoor fitness. There was four of us. To top it off it costs 7 Euro each. Hotel offers a shuttle that runs daily at a cost of 7 euro one way. First they claimed that they had not, then admitted their mistake and offered to send a cheque because they could't refund my credit card. The neighborhood is terrible, it felt very unsafe. And I was very pleased with the hotel. Shower door was broken but shower was fine. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. It was Saturday night - the place was alive and bustling with the locals out to dinner. Restaurant overpriced and poor selection. The hotel rooms are tired and run down. 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